talkriskgroup.com started offering the service of a GDPR helpdesk to its customers in 2017, one year before GDPR went live. Clients of ours can access the helpdesk for any kind of query and do so for a variety of reasons.
Here’s the top three reasons clients call the helpdesk.
One – Dispute Support
In certain circumstances our clients will require support due to a heated on-going dispute. Sometimes it’s a contractual issue, other times a request for information. In each case the client will require us to access or review either the contract or the subject access request. In either case, there is legislation to be adhered to, and the responsibility of safeguarding client and employee personal data.
What’s in it for you? We will deal directly with the disputer, so you don’t have to. It can be useful for dispute resolution, to engage a third party. Whether you are dealing with disgruntled suppliers or former employees, we bring a level headedness to the conversation and take the pain of direct communication away.
Two – Dealing with the Regulator
Many organisations will, at some point, have to deal with ICO (Information Commissioner’s Office). Our role as data protection officers, is to liaise with the regulator on your behalf, in the event of a data incident. Our involvement enables you to respond, firstly on time, and also in an appropriate manner and in Iine with legislation.
What’s in it for you? We give you guidance on how best to respond and how to uphold the time frames so that you don’t need to worry about further breaches of legislation. Also, we do this all the time so know how to communicate effectively and appropriately.
TalkRiskGroup plugs the gaps in our GDPR knowledge. For 3+ years we have been accessing their helpdesk for all our GDPR challenges and issues and they could not have been more responsive. It’s a real weight off to know that someone out there knows the stuff, and can take the pressure of compliance off your shoulders. It’s one of the most cost-effective compliance products available in the marketplace just now. For peace of mind, I don’t see why you wouldn’t engage TalkRiskGroup.com. IT Manager – Eclipse Blinds
Three – Answering Data Protection Queries
From time to time your customers or prospects may request evidence of policy or proof of best practice with regards to the management of personal data. In some cases you may be asked to provide evidence in order to secure a business deal or retain a contract. Not only will we write such policies for you, but we will also review your current documentation.
A variety of policies have crossed our desk for review or amendment. Our role is to make sure your policies are in line with legislation and in line with what has been agreed contractually between the parties.
What’s in it for you? You get access to over 15 years of contract knowledge and 6+ years of data protection officer experience, to ensure your policies are not only fit for purpose but also help you win.
For further information email us at [email protected] or call us on 0330 094 7370.